The reviewer says this tool helps cut a
customer’s vehicle downtime in half.
By Vesna Brajkovic, Assistant Editor
When diagnosing a vehicle with
a scan tool, retrieving fault codes is
step one. Th e next step, and oft en
the most time-consuming, is fi guring
out where to go from there.
Jeremy Phelps, an ASE certifi ed
general manager at Pilot Travel
Centers, says the Noregon Systems
JPRO Professional simplifi es the
fault code information, ultimately
saving time for him on the job and
cutting downtime “in half” for his
customers.
“Most other scanners just throw
a code at you and you spend excessive
amounts of time just trying
to fi gure out the code,” Phelps
explains. “JPRO gives you the code
and an explanation of the code so
our techs know exactly where to
look for the problem.”
Th e JPRO features aft ertreatment
capabilities, a feature
frequently used by Phelps, and
bi-directional tests.
“Th e bi-directional test feature
saves a lot of time and allows us
to diagnose, test and reprogram
features on customer vehicles,”
Phelps says. “Th at not only saves us
time and money, but, more importantly,
helps our guests get back on
the road and alleviates downtime.”
Pilot Travel Centers in
Blacksburg, South Carolina, used
JPRO on any trucks or trailers that
came through the shop with a
“check engine” light or computer
problems.
“We are able to simply hook up
to the vehicle and pinpoint the
problem very quickly,” Phelps
says. “Th e aft ertreatment feature
that JPRO Professional has is our
most used feature and helps us to
accurately pinpoint any aft ertreatment
issues that the tractor may be
having. We have saved our guests
thousands of dollars in unnecessary
repairs just by using the JPRO
and getting real-time, accurate
information that our customers
have come to trust from us.”
Th e tool includes trailer ABS
diagnostic capabilities and the
ability to print comprehensive
diagnostic reports.
A feature that Phelps would
like to see implemented in future
updates would be the ability to
program body controllers.
Phelps says the JPRO is simple
to navigate, even for fi rst-time
users, and Noregon’s U.S.-based
customer service has been helpful
with any issues that may come up
during real-time diagnosis.
Overall, Phelps says the JPRO
Professional has been a “huge
asset” to his shop.
“JPRO Professional cuts downtime
in half for our customers,”
Phelps says.
Noregon JPRO
Professional
Tool Review
Product description
JPRO Professional is
Noregon’s in-shop
diagnostic and repair
solution. The tool
provides coverage
for all makes, models
and components to
eliminate the need for
serialized diagnostics.
JPRO includes enhanced
OEM-level descriptions
for more than 44,000
fault codes, bi-directional
tests and educational
features to improve the
user’s skillsets and facilitate
thorough repairs.
The tool is designed
to help users both
decrease repair time
and increase uptime.
vic,