Again, a technician’s familiarity with specific components leads to increased uptime for fl eets as trucks can be repaired and put back in service quicker. What’s more, says Sanchez, safety standards may be negatively impacted with technicians who are not comfortable working on the product. He explains inferior quality work means greater costs over the long term and may lead to unscheduled repairs and lower vehicle availability. Repairs that are done without following the prescribed procedures learned in training and through use of available literature, increase the chance for unnecessary risks, he adds, noting that an engine’s warranty could be impacted as a result. “By qualifying technicians, you reduce this risk.” Cummins off ers a multi-tiered approach to engine platform certifi cation. Additionally, parts and service information can be found at Cummins QuickServe Online (quickserve. cummins.com). INVEST IN EDUCATION WyoTech’s Tegels says he is oft en asked: What happens if I train my technicians, and they leave? Th e fear of fl eets and shop owners is that they will invest in a technician’s training and then lose that employee and correlating investment. “My response to this is: ‘What happens if you don’t train your technicians and they stay?’” he says. “Technician training and certifi cations are expensive, but I believe they are not as expensive as not doing them.” CAN ONE HD SCANTOOL DO IT ALL? WE SURE ARE GIVING IT OUR BEST SHOT. The New HD Pro Now with Coverage for Class 4-8 HD, Commercial and Agri/Industrial Class 4-8 HD | Commercial and Agri-Industrial Machinery & Equipment High Resolution TFT Touchscreen | Sleek, Portable and Rugged Design CANDOINTL.COM VehicleServicePros.com/11078899 Online Exclusive Are you prepared for the new workplace fi rst aid kit standards? Read about the changes online at VehicleServicePros. com/12215316 Cummins (www.Cummins.com) designs, distributes and services diesel and natural gas engines and related technologies, including fuel systems, controls, air handling, fi ltration, emission solutions and electrical power generation systems. Sanchez explains having high standards ensures the company’s customers receive the same service, regardless of where in the world they service their engines. “When an expert is diagnosing and repairing, they are able to isolate the problem safely, quickly and accurately, and provide timely and accurate repairs the fi rst time, with decreased repeat failures,” he says. | Cover Story
FleetMaintenance_July_2016
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