Bell and Howell’s Inveloper Helps AccuDoc Increase Volume While Reducing Cost and Waste One of the biggest challenges a printing and mail production uction operation faces when processing statements for healthcare care industry customers is accuracy and mailpiece integrity.ty. Add to that the handling of millions of mailpieces per er month, and any operation can quickly fi nd itself overwhelmed. Incorporated in 2004, North Carolina-based AccuDoc Solutions is a technology company that provides statement processing and other mail-related services, primarily for the healthcare industry. Early on, the company realized it could differentiate itself through technology that makes nearly immediate changes to customers’ document templates, something that takes other mailers weeks to do. her gy mnd The challenge Recently, AccuDoc was running into bottlenecks in its print and mail production processes that were making it diffi cult to keep up with growing demand. AccuDoc’s print solution at the time comprised four color printers that ran for 19 hours a day. AccuDoc President Robb Cass says the company went from a single shift to a fi rst shift with a modifi ed second shift, then fi nally adding a full second shift and a modifi ed third one, just to keep up with growing volume. In addition, AccuDoc’s mail production operation faced another challenge–the cost of buying and stocking envelopes sourced through a third-party supplier. “We often discussed how nice it would be if we were able to make our own envelopes,” Cass says. “That’s because we always felt like we were out of sync with the envelope companies. If you order too many, they go bad sitting in a warehouse. If you order too few and you need more quickly, we would run into a backlog and would have to pay for expedited shipping.” Developing a strategy The AccuDoc team determined that in order to help grow its business and reduce its operating costs, it would need to look for a different print solution to handle the sheer volume of business coming in. To research its options, the team headed to GRAPH EXPO. The team was looking forward to a scheduled demonstration with a printing vendor, which was not ready when they arrived on the fl oor. However, they noticed a demonstration of Bell and Howell’s Bell and Howell’s Inveloper mail Booth which is designed to create envelopes demand using wrap- (Booth 849) Inveloper, which is designed to create envelopes on-demand using wrapping technology, leverages advanced color printing capabilities, and ultimately enables a complete plain-paper-to-fi nished-mailpiece process that converts envelopes into cost-effective and high-impact messaging vehicles. Additionally, the system runs at operating speeds of up to 30,000 mailpieces per hour – fast enough to handle AccuDoc’s current volume with room to spare. “What tipped the scales towards Inveloper was knowing just how much we spent on envelopes alone every month,” Cass adds. “We now had a machine that made a better envelope for us using just a roll of paper. So we no longer needed to worry about stocking 3 million envelopes at a warehouse every month.” Return on investment Prior to acquiring the Inveloper, AccuDoc had eight operators running machines 22 hours a day. Currently, the machine operates on a 10-hour day with fi ve operators who are cross-trained on all equipment. AccuDoc currently produces about 150,000 pieces daily using the Inveloper. AccuDoc Solutions CEO Harry Scott adds, “The decision to invest in state-of-the-art equipment was an easy one to make based on the ability to support future growth and the increase in effi ciency.” Additionally, General Manager Mark Freeze said that the service provided by Bell and Howell ensures that his operation continues running smoothly. Explore the Customer Experience with Xplor For eight years, Xplor International has colocated with GRAPH EXPO to share the latest trends and technologies driving digital print and the customer communications industry. This year’s Xplor Keynote Breakfast, “Customer Experience: A Critical Factor for Achieving Success,” will be held today from 7:30 to 10:00 am. Sponsored by Canon Solutions America (Booth 1500), Compart North America (Booth 2073), and Xerox Corporation (Booth 1625), the complimentary registration includes: • A full breakfast buffet from 7:30 to 8:30 am • An exciting 90-minute panel discussion with audience participation from 8:30 to 10:00 am • A GRAPH EXPO exhibit hall pass “Customer Experience: A Critical Factor for Achieving Success” will be moderated by Matt Swain of InfoTrends who, along with several panelists, will discuss how price and cost leadership is no longer sustainable for customer retention, and the focus of companies has shifted to delivering a superior customer experience, which has emerged as a critical success factor. Along with developing various integration and automation tools to organize customer information better, how can companies drive customer perception, satisfaction, and customer loyalty? The Xplor panel will focus on the importance of the customer experience as well as understanding customer expectations. Panelists will share insights of their efforts to create the perfect customer experience. The speakers will also address whether the advancements in technology and changes in human behavior make superior customer experience a moving target. For more information about the event, or to check availability and register, visit www.xplor. org. You can also register onsite at room N310 EF, beginning at 7:30 am (subject to availability). 28 | September 27, 2016 | GRAPH EXPO 16 Offi cial Show Daily | PrintingNews.com
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